From insight to implementation – designing what works starts with knowing what matters.
Staff UX & Product Designer
🌱 Service Mindset
🔎 Research Backbone
🧠 Systems-Aware Experiences
WHAT I DO
I partner with B2B, SaaS, and AI-driven teams to turn complex workflows into intuitive, high-impact products and services — through research, service design, and product strategy. I specialize in supporting organization, team, and product transformation by clarifying what problem to solve, why it matters, and how to design for it.
Whether embedding AI into frontline tools or aligning enterprise systems across channels, I build experiences that scale with the people who use them. Working at the intersection of people, process, and technology, I simplify complexity, accelerate adoption, and drive outcomes that matter.
HOW I WORK
From prototyping in the field to aligning execs in the industry the office, I lead with insight, empathy, and momentum.
📌 CURRENTLY OPEN TO:
Founding or Staff-level roles in UX research, product design, or product management — where clarity, rigor, and outcomes matter.
Fractional leadership to elevate design maturity and team practices.
Embedded discovery sprints or MVP definition for messy, high-stakes spaces.
Hired and Trusted By…
What People Say
“Alissa brought stakeholders together from technology with busy on-site operations teams to deliver substantial changes to workflow and applications.”
– Technical Lead, Renewable Energy
“Alissa has been integral to my progress as a junior designer and researcher. I leave our sessions with so much clarity and increased confidence in my abilities.
— Junior Designer & Researcher
“Al has the talent to make the complicated seem effortless while ensuring everyone is on board and excited about the journey. Her contributions have not only driven our project forward but have also set a new standard in user experience design for our team.”
– Senior Product Manager, Health & Public Sector
Latest Work Experiences
Design Lead at bp Onshore Wind
Head of AI Product Design and Research at Stealth Startup
Service & Interaction Design Manager at Fjord / Accenture Song
Senior Service Designer at Philips
Senior Consultant, Service Design & Customer Experience at Booz Allen Hamilton
Community & Mentorship
Mentor at ADPList - Top 50 Mentor in Service Design
Facilitator, Austin Women Entrepreneurs Task Force, City of Austin
Former Communication Co-Chair at Service Design DC
Writing & Articles
“Embodying Change: Trauma-informed Design, Human-centered Design” in The Routledge Companion to Practicing Anthropology and Design
“Research in Three Dimensions: How Fjord Mixed Modalities for Iterative Insights” in dscout People Nerds Blog